Who We Are
Our website address is https://www.junioradventuresgroup.com/
Junior Adventures Group owns and manages OSHC/OOSH Services under the OSHClub, Helping Hands Network and Primary OSHCare brands.
OSHClub Pty Ltd (ABN 76 135 003 520)
Helping Hands Network Pty Ltd (ABN 49 134 154 162)
Primary OSHCare Pty Ltd (ABN 54 108 614 080)
Our address is Suite 2, Level 1, 1183 Toorak Road, Camberwell, VIC 3124.
Policy Details
1. Purpose
Junior Adventures Group is committed to protecting the privacy and confidentiality of personal information entrusted to us by individuals who use our services, interact with our website, or job portals. This policy outlines how we collect, use, disclose, and protect personal information in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).
2. Business Rules
2.1. Personal Information
‘Personal information’ is information or an opinion that identifies an individual. Types of personal information we may collect include, but are not limited to:
Name
Contact information (e.g. address, email, phone number)
Date of birth
Payment information and details
Identification information (e.g. driver’s license)
Government benefit information (e.g. Customer Reference Number)
Demographic information (e.g. gender, occupation, location)
Usernames and passwords
Preferences and interests
Imagery (“Imagery”) (e.g. photographs, video footage)
Other relevant information necessary to fulfil the intended purpose
2.2. Sensitive Information
‘Sensitive information’ is information or an opinion that is a sub-set of personal information, which requires greater data protection and that is only collected if necessary. Types of sensitive information that we may collect include, but are not limited to:
Health information (e.g. to ensure a Child’s safety and enable us to be properly prepared for any medical incidents as well as reporting immunisation statuses to Government agencies)
Ethnic and cultural background (e.g. to ensure we are aware of any additional requirements during care)
Religious background (e.g. to ensure we are aware of any additional requirements during care)
Disability/ additional needs (e.g. to ensure we are aware of any additional requirements during care)
Special dietary requirements (e.g. to ensure we are aware of any specific food requirements during care)
Criminal record (e.g. as part of our employment screening process)
3. Your Information
3.1. Collection of Information
It is the policy of Junior Adventures Group to collect personal information and sensitive information that is necessary for the purpose of providing our services, conducting business operations, and complying with legal requirements.
Junior Adventures Group may collect personal information directly from individuals through various means that include, but are not limited to:
Booking platform (parent online portal)
Forms and surveys
Our websites (cookies)
Email (e.g. communications exchanges)
Digital advertising
Telephone (e.g. conversations and/or customer experience support)
Face-to-face interactions (e.g. visitor logins, Service interactions)
Video and audio surveillance of our workplaces
Your representatives
Public sources, including information published online
Job applications (e.g. referees, past employers, professional associations)
We may also collect personal information from third parties when authorised or required by law.
Junior Adventures Group collects sensitive information during the enrolment process.
Where you provide us with personal information about someone else, you must have their consent to provide their personal information to us based on this Privacy Policy.
3.2. Use of Information
Junior Adventures Group may collect, hold, use and disclose personal information for the following purposes:
Providing requested products, services, or information
Assessing and improving our services
Individually tailoring our services and care
Ensuring that our services are provided in a safe environment
Recording bookings, attendance, and cancellations
Processing and facilitating payments, outstanding debt and rebates
Managing parent and guardian accounts and preferences
Communicating with individuals about their inquiries, requests, or transactions
Personalising and improving user experiences
Conducting market research and analysis
Promoting our products, services, and events through marketing and communications channels, including our websites, social media channels, and emails
Verifying your identity and personal information
Engaging, training and managing our staff
Maintaining and updating our records
Managing queries, feedback, investigations and regulatory inquiries
Facilitating corporate transactions involving the sale of any part of the business
Complying with legal obligations and resolving disputes
Any other purpose authorised or required by law
For job applicants and staff, we may collect, hold, use and disclose your personal information for the following purposes:
Your possible or actual employment and/or work placement
Checking your right to work status with any Government Agency or their agents
To undertake criminal reference checking with any Government Agency
Any test or assessment that you may be required to undergo including medical assessments
Identification of your training needs or any other products that may assist your development or employability
Our management of performance reviews, complaints, investigations or inquiries that involve you
Any insurance claim or workplace rehabilitation that requires disclosure of your personal and sensitive information
3.3. Disclosure of Information
Junior Adventures Group may disclose personal information in the following circumstances, including to third parties:
For the primary purpose
For research purposes relating to the Junior Adventures Group
Service providers and business partners who assist us in delivering our products, services, and functions
Regulatory authorities or law enforcement agencies as required by law or to protect our rights and property
Third parties with whom we have a business relationship and are relevant to the purpose of collection
When authorised or requested by the individual
In the event of a merger, acquisition, or sale of assets, where personal information may be transferred as part of the transaction
Your referees
Our service providers, including providers of customer contact, delivery, customer support, debt recovery and IT services
Our related companies
Our insurers and worker compensation agencies
Australian Government departments or agencies including the Australian Taxation Office (e.g. for purposes relating to the Child Care Subsidy)
Any person with a lawful entitlement to obtain the information
Junior Adventures Group takes reasonable steps to ensure that third parties handle personal information in a manner consistent with this Privacy Policy and applicable privacy laws. Some of the third parties to which we disclose personal information may be located in countries outside our areas business operation.
3.4. Security of Information
Junior Adventures Group is committed to maintaining the security and confidentiality of personal information and have implemented appropriate security measures to safeguard against unauthorised access, disclosure, alteration, or destruction of personal information.
These measures include:
Secure storage and transmission of personal information
Access controls and restrictions to limit unauthorised access
Regularly monitoring and testing our systems for vulnerabilities
Employee training on privacy and data security
However, no data transmission or storage system can be guaranteed to be 100% secure. While we strive to protect personal information, we cannot warrant the absolute security of any information transmitted to us or from our online services.
3.5. Access and Correction of Information
Individuals have the right to access and correct their personal information held by us, subject to some exceptions under applicable privacy laws.
3.6. Retention of Information
Junior Adventures Group retains personal information for as long as necessary to fulfill the purpose for which it was collected, as required by law, and for legitimate business purposes. When personal information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.
4. Procedure
4.1. Request for Access or Correction
Requests for access or correction of an individual’s personal information should be directed to the Junior Adventures Group Privacy Officer using the contact details provided below. We may request additional information to verify the identity of the individual making the request.
4.2. Complaints
If you have any queries or complaints about privacy concerns, please contact the Junior Adventures Group Privacy Officer using the contact details provided below. They will manage the process by:
Listening to your concerns and grievances regarding the handling of personal information
Discussing the ways in which we can remedy the situation, and
Providing an action plan to resolve your concerns and improve our information handling processes where appropriate.
If the process does not result in an outcome that is satisfactory to you, you may contact the Office of the Australian Information Commissioner (OAIC) https://www.oaic.gov.au
4.3. Privacy Officer contact details
The contact details for our Privacy Officer are:
Privacy Officer
Suite 2, Level 1, 1183 Toorak Road, Camberwell, VIC, 3124
(t): 1300 395 735
(e): privacy@junioradventuresgroup.com.au
5. Your privacy rights
You can contact us as set out below to request access to the personal information we hold about you and correction of that information. We may need to verify your identity.
Please provide as much detail as you can about the particular information you seek, to help us locate it. We will provide our reasons if we deny any request for access to or correction of personal information. Where we decide not to make a requested correction to your personal information and you disagree, you may ask us to make a note of your requested correction with the information.
If you believe we have breached our privacy obligations or wish to make a complaint, please contact us using the details below and we will take all reasonable actions to resolve it. We may request additional details from you regarding your concerns and may need to engage or consult with other parties in order to investigate and deal with your issue. We will keep records of your complaint and any resolution.
For information about privacy generally, or if your concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992.
6. Our websites
If you visit junioradventuresgroup.com, oshclub.com.au, helpinghandsnetwork.com.au or primaryoshcare.com.au (our Websites), our system may record information such as your server address, top-level domain (e.g. .com, .au, etc), date and time of your visit to the Website, pages accessed, information downloaded, previous site visited and browser type. This information is used for statistical, reporting and website administration and maintenance purposes.
Like many other websites, our Websites may use ‘cookies’ from time to time. A cookie is a piece of information that allows our system to identify and interact more effectively with your browser. The cookie helps us to maintain the continuity of your browsing session and remember your details and preferences when you return. You can configure your web browser software to reject cookies; however, some parts of our Websites may not have full functionality in that case. See www.allaboutcookies.org for instructions on deleting and rejecting cookies for many common browsers.
Our Websites may use Google services such as Google Analytics from time to time. For more about how Google collects and processes data, please see Google’s privacy policy and their information at www.google.com/policies/privacy/partners/.
7. Photography and Media
7.1. Photography and Video
On occasion and with appropriate permission, staff may take Imagery, photographs, video, or audio recordings on approved work devices of children in Service.
Imagery may be used for the following purposes:
Providing updates to parents and guardians about their Child/ren
Promoting our services and care
Supporting educators to identify your Child/ren e.g. health requirement
Imagery may be used across a variety of mediums and platforms including, but not limited to:
Email
Social media (Facebook, Instagram, YouTube, LinkedIn)
Website
On site in Service e.g. on a poster
Promotional videos
We will seek additional permission to use Imagery in the following mediums and platforms:
Permanent signage
Media outlet stories e.g. ABC News
7.2. Imagery consent
With your consent, authorised staff may take Imagery (photographs, video, or audio recordings) on approved work devices of children in Service for the purposes outlined.
We will only use Imagery of your Child/ren if we have your consent to do so, as per your opt-in using our booking platform
Where consent has been granted, we may use Imagery for the purposes above
If you have opted out of providing consent, we will not use Imagery of your Child/ren for any purpose other than providing you updates if required
You may, at any time, request Imagery to be removed from any medium or platform that we use:
Please contact marketing@junioradventuresgroup.com.au to have the Imagery removed
Explain the location of the Imagery and provide an example of it, if possible, to allow a quick process for removal
8. Policy Review
Junior Adventures Group will be continuously monitoring and assessing the operation of this policy. Junior Adventures Group may amend, withdraw or replace this policy from time to time at its sole discretion.
Last updated on 14 July 2026.