Junior Adventures Group is committed to providing continuity of service for all parents and their children who attend our morning, afternoon and holiday programs at OSHClub, Helping Hands Network and Primary OSHCare. We have updated our information relating to our two types of Waitlist Terms and Conditions to help parents better understand this process.

Notify upon Vacancy

When a session is fully booked, we may enable a waitlist for that session. By adding your child to the waitlist for a fully booked session, you are agreeing to the following:

• When a place becomes available for a waitlisted session, all guardians with a Waitlist Booking will be notified immediately via SMS and email that they now have the opportunity to book for that session.
• Upon receiving the SMS, Guardians are responsible for making a booking. These bookings are first come, first serve.
• Waitlist Bookings do not guarantee a regular booking for the waitlisted session.
• Once a booking is created for the waitlisted session, all enrolment Terms and Conditions (OSHClub, Helping Hands Network, Primary OSHCare) and fees/surcharges applicable to regular bookings apply. Fees and charges specific to your service can be found on the Key Service Information Sheet by going to our brands' sites (OSHClub, Helping Hands Network, Primary OSHCare) and searching for your service using the search bar.
• Waitlist Bookings do not consider siblings, and each child’s Waitlist Booking is individual for that child regardless of relationships recognized in the system. This means that when siblings are waitlisted for the same session but only one booking becomes available, the guardian may choose which child to make a regular booking for.
• Waitlist Bookings are not available within the late booking period. The late booking period for your service can be found on the Key Service Information Sheet. To book for a session within the late booking period, please contact your service coordinator or our Customer Experience team.
• There is no charge to add a Waitlist Booking.

Auto-Convert upon Vacancy

When a session is fully booked, we may enable a waitlist for that session. By adding your child to the waitlist for a fully booked session, you are agreeing to the following:  

• When a place becomes available for a waitlisted session, the next Waitlist Booking will be converted automatically to a regular booking and all enrolment Terms and Conditions (OSHClub, Helping Hands Network, Primary OSHCare) and fees/surcharges applicable to regular bookings apply. Fees and charges specific to your service can be found on the Key Service Information Sheet by going to our brands' sites (OSHClub, Helping Hands Network, Primary OSHCare) and searching for your service using the search bar.
• Waitlist is first come, first serve. If space in the relevant waitlisted session becomes available, Bookings will be created in order of when the Waitlist Booking was created. We will notify you immediately by SMS and email if we convert your Waitlist Booking into a confirmed booking. 
• Waitlist Bookings do not guarantee a regular booking for the waitlisted session.
• Waitlist Bookings do not consider siblings, and each child’s Waitlist Booking is individual for that child regardless of relationships recognized in the system. This means that when siblings are waitlisted for the same session but only one booking becomes available, only one child will have their Waitlist Booking automatically converted to a true Booking. The other child/ren will remain on the waitlist.
• There is no charge to add a Waitlist Booking. To avoid any fees, please cancel the Waitlist Booking before it is converted to a true Booking. You can cancel the Waitlist Booking by cancelling the Waitlist Booking on your parent portal.
• If a Waitlist booking auto-converts to a true booking, all applicable charges pertaining to that booking will apply. Waitlisted bookings that are no longer required must be cancelled prior to auto-conversion to avoid a charge
• Waitlist Bookings are not available within the late booking period. The late booking period for your service can be found on the Key Service Information Sheet. To book for a session within the late booking period, please contact your service coordinator or our Customer Experience team.